Italo NTV - Useful Contact Numbers

Typology: Trains


Telephone: 892020 Italo Assistenza (numero a pagamento) attivo tutti i giorni dalle 6 alle 23
Telephone: +39 06 89371892 per le chiamate dall'estero
Telephone purchase: 060708 Pronto Italo per info e acquisto biglietti


to purchase tickets
060708 every day from 7 am to 10 pm
for information
892020 every day from 6 am to 11 pm

Italo Assistenza calls from abroad

+39 06 89371892 every day from 7 am to 10 pm CET (your operator fixed-line call cost applies).



Assistance to passengers with disabilities and reduced mobility on Italo trains
Coach 8 in Smart ambience features 2 seats for travelers in wheelchairs, located near the reserved toilet for people with reduced mobility and near the Snack Area vending machines in Coach 7. All toilets and seat numbers have Braille markings for the visually impaired.

Assistance to passengers with disabilities and reduced mobility is also provided at stations. The Italo staff will wait for you at the agreed meeting point (to be specified during your reservation with our “Pronto Italo” Contact Center at 06.07.08) at least 30 minutes prior to departure time.
You can request this service up until 1 hour prior to departure time in the 8-22 timeframe at the following stations: Firenze Santa Maria Novella, Bologna Centrale, Napoli Centrale, Venezia Santa Lucia. For all other stations, the request must be made 12 hours prior to departure time. The availability of this service is not guaranteed in Milano Rogoredo.
When requesting assistance, you will be asked to provide documental proof of your temporary or permanent disability.

Last checked: 2021-03-16 11:37
©2007 - Roma Classic version